Connection Issues

Solutions for SFTP and API connection problems.

SFTP Connection

Connection Refused

Symptoms: Cannot connect to SFTP server

Solutions:

1. Verify host address is correct
2. Check port 22 is not blocked by firewall
3. Confirm SFTP is enabled in ASM

Authentication Failed

Symptoms: Wrong username or password

Solutions:

1. Verify credentials from Apple
2. Check for typos
3. Regenerate credentials in ASM if expired

Permission Denied

Symptoms: Connected but can't upload

Solutions:

1. Verify upload path exists
2. Check write permissions
3. Contact Apple support

Timeout

Symptoms: Connection times out

Solutions:

1. Check network connectivity
2. Try from different network
3. Verify ASM service status

API Connection

OAuth Failed

Symptoms: Cannot authenticate with API

Solutions:

1. Verify Client ID and Secret
2. Check credentials haven't expired
3. Confirm API is enabled in SIS

API Timeout

Symptoms: API requests time out

Solutions:

1. Verify Base URL is correct
2. Check SIS is online
3. Try reducing data scope

Permission Denied

Symptoms: Access denied to resources

Solutions:

1. Verify API scopes/permissions
2. Check account has read access
3. Contact SIS administrator